Ordering Your Jewelry And How Payments Are Handled

If a currency update has taken place in the meanwhile, the prices might have changed slightly. Our prices are updated twice a day, based on the exchange rate of the Thai Baht on the international currency market and its value in regard to the currency you have chosen in "My Account" » "My Settings".

Because we know it takes time to choose wisely what your customers prefer, what they like and what excites them, we have added the feature that your selected items are preserved in your cart until your next visit. We remove the items when more than 8 days have passed since your last item was added to cart.

The window of the shopping cart is small in regard to the merchandise it is able to hold.

Click on the "Edit Cart" button to view the complete content of the cart, this gives you a good overview and you can better track your selected items.

Edit Cart

In "Edit Cart" you can change quantities, change colors and remove an item from your list until you are satisfied with your choice.

The check out button will be visible when you have reached the minimum order amount. The minimum order amount is 4950 Thai Baht which is equivalent to approx. $ 150 USD. When your order reaches one of the benchmarks of our Customer Loyalty Program you will see the icon added on the bottom of the shopping cart as well as at the bottom of the "Edit Cart" and the discount percentage is displayed. During the shopping process the icon can change from silver to gold and from platinum to diamond membership discount.

Check Out

During check out you first see the total order sum up with calculated packaging cost and insurance, the exchange rate is frozen at that moment for this order reference number.

You do not pay VAT because you are not a resident of Thailand.
The next step displays your billing and shipping address you can change the billing and shipping address if you please. Simply click change and fill in the data. You are allowed two billing and five shipping addresses. Click proceed.

The payment and shipping page shows you the payment method and shipping service preselected which you have set in your "My Account" » "My Settings".
You do not pay online but you select if you want to pay by bank transfer or wish to receive a PayPal invoice. Our reason is that cross ordering can cause that jewelry is suddenly out of stock which is labeled as "in stock" or the gorgeous ring you have ordered is labeled online as out of stock but the back order has just arrived in our store.

To reduce trouble and serve our customers best we have installed an order processing system that allows us to fine tune the order we receive from you. In stock and out of stock items are split up in two independent orders that will be processed separately. We can also move items on the out of stock order to the in stock order and vice versa.

Order Confirmation

After confirming your order you are done. You can view the order you have placed in your "My Account" » "My Current Orders". In fact you will be redirected to this page when you have seen the confirmation message that we have received your order successfully. At the same moment you will also receive an email from us with an attached PDF order confirmation. Consider please the time difference. We are processing orders from Monday through Friday.

Processing

The next email you receive from us is informational and notifies you that your order is collected from our stock and is moved to status processing.

Invoice or Order Amendment

When we have checked all items and verified all points you will either receive an invoice from us (all is present and all is as printed in the order confirmation) or you will receive an order that is modified and informs you of items being not available or that we can deliver earlier than communicated to you. It also happens that we receive an email from customers that they would like to add additional items to the order. This is possible and can be easily handled as long as the payment is not yet received and booked to your account.

Final Invoice

When you confirm the order amendment we will invoice you as printed on the order confirmation either by sending you a PayPal invoice or we wait until we have received the payment slip per fax or mail.You will receive a confirmation email when we have received your payment with the PDF Invoice as Grant Total all paid.

Shipped

The package will be shipped with your preferred shipping company and you will receive an email when we have shipped your silver jewelry. You can trace your package online. Shipments with EMS can be traced until they reach the destination country, then the tracking number is changed to local  express service. UPS can be traced to your doorstep.

Returns Policy

Our returns policy is held simple please view our policy if you wish or need to return jewelry » purchased at Planet Silver web site.